1. What information do we collect from you?
Kakijudi collects several categories of information when you register and use our platform. This information is necessary to provide a secure, fully functioning service.
Account and identity information
At registration, we collect your full name, email address, phone number, date of birth, and identification details required for identity verification. This information ensures that every account is unique and belongs to a verified individual aged 18 and above.
Device and browser information
We automatically collect technical data including device type, operating system, browser type, IP address, and time zone. This data helps us detect unusual activity, provide technical support, and optimise the platform experience for your device.
Payment information
To process deposits and withdrawals in MYR (RM), we collect the information required for transactions via FPX, DuitNow, or bank transfer. Full card or bank account numbers are not stored on our servers — processing is handled through payment channels secured by licensed third-party providers.
2. How do cookies and tracking work on this platform?
Kakijudi uses cookies and similar tracking technologies to enhance the user experience and maintain session security. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies:
- Session cookies: Keeps you logged in during an active session. This cookie is automatically deleted when you close your browser.
- Preference cookies: Saves your language settings and display preferences so you don't have to reset them each time you log in.
- Security cookies: Used to detect suspicious activity and protect your account from unauthorised access.
- Internal analytics cookies: Helps us understand how users interact with the platform, for service improvement purposes only. This data is not shared with external parties for advertising.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality, such as login authentication and session security.
3. How is the collected information used?
All information collected by kakijudi is used solely for legitimate and regulated platform operations. We do not sell or rent user data to any third party for commercial purposes.
Your data is used primarily for the following purposes:
- Processing account registration, identity verification, and user account management.
- Enabling financial transactions — deposits and withdrawals in MYR — to be carried out securely.
- Detecting and preventing fraud, money laundering, or platform abuse.
- Providing effective customer support whenever you need assistance.
- Sending important notifications related to your account, policy changes, or security activity.
- Meeting legal and regulatory compliance requirements applicable in Malaysia.
We do not use your data to build advertising profiles or share it with third-party advertising networks.
4. How is your data stored and protected?
Kakijudi uses SSL (Secure Socket Layer) encryption to protect all data in transit between your device and our servers. This means your login credentials, payment details, and personal data cannot be intercepted while in transit.
Stored data is protected through multi-layered security measures, including strict access controls, continuous server activity monitoring, and secure data backup procedures. Access to user data is granted only to staff who require it to carry out legitimate operational duties.
Data retention periods depend on the type of information and applicable legal requirements. Active account data is retained for as long as your account remains active. Upon account closure, certain data may be kept for a period prescribed by laws governing fraud prevention and anti-money laundering before being securely deleted.
Sharing information with third parties
Kakijudi does not sell users' personal data. We may share limited information with third parties only in the following situations: authorised payment service providers for processing RM transactions, technical infrastructure providers bound by strict confidentiality agreements, and law enforcement agencies where required by a valid court order or Malaysian law. In all cases, data sharing is kept to a minimum and strictly purpose-specific.
5. What are your rights over your own personal data?
As a kakijudi user, you have certain rights regarding the personal data we hold about you. These rights can be exercised by contacting our support team through official channels.
You may request a copy of the personal data we hold about you. Such requests will be processed within a reasonable timeframe.
If any information we hold about you is inaccurate or outdated, you have the right to request a correction through your account settings or by contacting customer support.
You may request deletion of your personal data under certain circumstances, subject to applicable legal retention requirements.
6. Policy updates and how to contact us
Kakijudi reserves the right to update or amend this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or an email to your registered address. The updated effective date will be stated at the top of this document.
Continued use of the platform after any amendments are published constitutes acceptance of the revised policy. We encourage you to review this policy from time to time to stay informed about how we protect your information.
For any enquiries regarding your data privacy, or to exercise the rights outlined above, contact the kakijudi support team by email at: [email protected]. You may also refer to FAQ page us for more information on account security and privacy.
Further questions about privacy or account security?
Contact our customer support team or check the FAQ section for quick answers.